COVID 19 Response


Mazda Lease and Mazda Loan Questions

For questions regarding your Mazda lease,

please contact Mazda Finance at 1-888-703-8857.


For questions regarding your Mazda loan,

please contact Scotiabank at

1-888-777-6842 or visit


Please scroll to the bottom for other lending institutions.

We've implemented some new procedures for your safety:

OUR COMMITMENT IN RESPONSE TO COVID-19 - updated August 25, 2021

Dear Valued Customers,

At Murray Mazda we prioritize safety above all else. That is why we are continually monitoring the COVID-19 situation and updating our operating procedures daily, based on the recommendations from public health and government officials, to help protect the health and well-being of our customers and employees, and to do our part to minimize the spread of the virus in Canada.

We are taking the following proactive measures to ensure the safety and well-being of everyone who visits our store:

  • Masks are mandatory while in the Murray Mazda building. If you would like a mask and do not have one on hand, please ask one of our staff and we will be happy to provide one to you.  - Updated August 25, 2021.
  • Employees are exercising proper hygiene, such as frequently washing hands with soap and water and using hand sanitizer, to help reduce the risk of infection.
  • We’ve made hand sanitizer available at all customer contact areas and at the entrance and exits to the building. Gloves are also available.
  • Employees have been directed to avoid shaking hands and to stand 2 metres (6 feet) from others when possible.
  • We’ve increased the frequency of cleaning our work surfaces and disinfecting high-traffic and high-touch areas.
  • Our employees are wearing masks and gloves and utilizing protective coverings when moving, or working inside, customer vehicles.
  • At-home test drives are available for anyone not wanting to visit the store in person.
  • For service appointments, we can arrange to pick-up and deliver your vehicle.
  • To minimize contact among employees and customers, we are staggering employee shifts to reduce the number of people in our store.
  • Any employee who is sick is directed to stay home, and any employee who appears ill will be sent home immediately.
  • The frequent cleaning and disinfectant use in customer shuttles along with low occupancy shuttle trips, masks and plexiglass barriers - Shuttle rides are limited to 1 passenger or family group at a time and may experience delays. If you are on a time constraint, please arrange alternate transportation. Thank you for your patience!
  • Our employees have been asked to postpone all non-essential business travel, training, and meetings or handle them virtually to limit exposure.


Mazda has a deep-rooted challenger spirit, overcoming many obstacles throughout its 100-year history. Together, we will overcome this one, too.


Chris Emery

General Manager

Murray Mazda


Masks are now mandatory in our Facility.

Please click here for more information on Provincial-wide restrictions. The following is taken from the website:

Mask guidance

Starting August 25, masks are required in all public indoor settings for all people born in 2009 or earlier (12+). 

This includes:

  • Malls, shopping centres
  • Grocery and liquor stores
  • Airports
  • Coffee shops
  • On public transportation, in a taxi or ride-sharing vehicle
  • Libraries
  • Clothing and retail stores
  • Areas of office buildings where services to the public are provided
  • Common areas of sport and fitness centres when not engaged in physical activity
  • Common areas of post-secondary institutions and non-profit organizations
  • Inside schools for all K to 12 staff, visitors and students in grades 4 to 12
  • Drug stores
  • Community centres
  • Recreation centres
  • City Halls
  • Restaurants, pubs and bars when not seated at a table

Note: The order will be reassessed when proof of vaccination and B.C.'s vaccine card are fully implemented.

There are exemptions for:

  • People with health conditions or with physical, cognitive or mental impairments who cannot wear one
  • People who cannot remove a mask on their own
  • Children under the age of 12
  • People who need to remove their masks to communicate due to another person's hearing impairment

A face shield is not a substitute for a mask as it has an opening below the mouth.


Contact your bank to find out what relief may be available to you for your vehicle loan or mortgage:

If you are not sure who your vehicle loan is financed by, please contact our Financial Services Manager 604-795-3700.

* if your institution is not listed above, please contact them through their website, online banking or app.

ICBC Licence renewals and payment deferrals now available during pandemic - March 24, 2020

British Columbians can now extend their expiring driver's licence remotely, as ICBC adapts driver licensing measures to assist customers to stay home and follow public health orders on physical distancing and further protect employees during the COVID-19 pandemic.

A customer can renew their driver's licence up to six weeks in advance of the expiry date by contacting ICBC's Driver Licensing Call Centre at 1-800-950-1498 and temporarily extend their driver's licence over the phone. The customer will be mailed an interim paper licence that will be valid for 90 days. Eligible extensions include routine renewals, reinstatement of a licence, and the replacement of a lost licence. Expiring BC Services Cards and BC Identification Cards are not eligible for phone renewals. ICBC will monitor the situation and determine whether the 90-day period needs to be extended further.

In addition to this change, ICBC is now offering customers the option to defer their monthly insurance payments for up to 90 days with no penalty, to support those facing financial hardship at this time. This deferral will be available to customers already on monthly Autoplan payments for up to 90 days. ICBC previously allowed for only a single deferral of 30 days.

Customers can use ICBC's online resource tool to apply for deferrals or call the customer support team at 1-800-665-6442.